LAUTH | Return Assets Division
PREVIEW — not yet on the live board

Weekly Leadership Dashboard

Return Assets Division · weekly leadership review
Reporting week: Mon 08/17/2026 – Sun 08/23/2026  ·  Sources: Salesforce export (Claim Signed / Filed / Approved) + CCC callsheets (Contract Sent)  ·  $ = Submitted Fee (Contract Sent ≈ Claim × Service Fee)

Division Snapshot — Weekly KPIs

LIVE
Contract Sent
7
~$16,734 fee
CCC callsheets: "Contract Sent" status, Last Call Date in-week. Fee ≈ Claim × Service Fee. (139 at that status total.)
LIVE
Claim Signed
24
$193,893 fee
Submitted CA Date within the week.
LIVE
Claim Filed
0
$0 fee
Filed Claim Date within the week.
LIVE
Claim Approved
1
$657 fee
Approved Date within the week (James Edward Austin, 8/22 — added post-pull).
TBD
Overall Conversion Rate
TBD
Definition being finalized with RAD.
TBD
Average Claim Value
TBD
Definition being finalized with RAD.
TBD
Avg. Days to Close
TBD
Definition being finalized with RAD.
TBD
Pipeline Value
TBD
Definition being finalized with RAD.

"Lucy" — The Calling Funnel (CCC Calling & Texting)

Source: Verizon One Talk weekly report (the same export Jenn pulls)  ·  week 08/17–08/23
LIVE
Dials Attempted
1,065
All outbound calls this week.
LIVE
Connects (Live Answer)
816
Call Status = Answered. (200 unanswered, 49 forwarded.)
LIVE
Connect Rate
76.6%
Connects ÷ Dials.
LIVE
Avg Talk Time
1:15
Average duration of connected calls.
Per CCC — this week
CCCDialsConnectsConnect RateAvg Talk
Queenie31224879%1:02
Bridget25218573%1:01
Jhicy23218078%1:09
Maribel15512077%2:06
Jennifer613659%1:02
Mary534789%1:45
Appointments Scheduled / Qualified Leads / Connect→Qualified→Closed come from Salesforce (funnel deep stages) — wire next. Voicemail Callback Rate needs inbound-call matching.
PREVIEW rendering of the renamed weekly KPI tiles with real data from the 08/17–08/23 Salesforce export.
This is not the live dashboard — it shows exactly what will appear on dashboard.returnassets.org once the production deploy gate is cleared.